Frequently Asked Questions (FAQ’s)

General

1. What is Powerwise?

Powerwise is a server based application which connects to a client-side agent (service) on each PC to control its power state on a network. Powerwise powers up, powers down and powers off PCs automatically when not in use, based on activity, time and day of the week.  A Powerwise agent is installed on each client. It may be installed remotely and silently enabling easy power management control over a large number of machines. The central management console allows management reporting information to be captured as well as enabling simple central changes to specific power management profiles. This simplifies desktop management and energy saving tasks.

2. Can I get a free trial

Yes you can request a 30 day free evaluation copy of Powerwise software and it will be sent to you immediately.

3. How do I buy Powerwise?

Powerwise is simple to order and install. Go to the Buy page to contact our sales team and they will ensure you get the best solution for your organization.

4. What discounts are available?

Education discounts are available. Please contact our sales team for more specific information.

Technical

1. What systems are supported?

The Powerwise installation is supported on Windows 2000 Professional, Windows Server 2000, , Windows 2003 Server, Windows XP, Windows Vista and Windows 7. We recommend you install it on a Windows Server, and if possible a domain member server so as to take advantage of integrated security.

2. How do I install Powerwise?

When you download the free trial you also find instructions on how to install Powerwise, however the installation is straight forward and wizard driven. You will need local (or domain) administrator privledges to install Powerwise.

You will also find short video on the Resources page.

3. How do I install the agent?

The Powerwise Agent is supplied as a industry standard Windows Installer file (MSI). This allows it to be installed from any of the many typical application installation tools, including Microsoft Group Policy. Powerwise can generate a custom MSI installation package and this process is explained in the User Guide.

For ad-hoc situations the Agent can be pulled from the Powerwise web console. However, you will need to be logged into the target machine as local administrator. See the Quick Start Guide on the Resources page for more information.

4. How do I activate my Powerwise licenses?

You can not install Powerwise without a license key. As soon as you register and download Powerwise we will email you a trial key. You will be prompted by the installation wizard to input your key, and at the end of the installation you will also be prompted to register your details which will activate your key for the server you have installed.

5. How do I refresh my Powerwise licenses?

When you purchase client licenses for Powerwise you will not receive a new key, you will simply have to refresh the current key on your installed server. This is the same if you purchase additional licenses. To refresh your Powerwise key run Powerwise Server Manager. More details can be found in the User Guide.

6. In the management console one of my desktop’s status is showing a yellow warning triangle and reporting System Standby Disabled. Why is this?

Some applications can block Window’s power saving features. This is typical in applications such as Windows Media Player. If Powerwise detects an application blocking power saving it highlights the issue in the status window of the affected target machine.

7. Why can’t I just use settings in the operating system to control power.

There are many reasons why Powerwise is a better tool for the job than operating system settings.

  • Schedule changes to the power saving scheme depending on the time of day or day of week.
  • The capability to run both tasked and scheduled group and individual shutdown and wake up commands, ensuring targeted machines are off when they need to be and back on when they need to be.
  • Users can be notified before a power saving event and allowed to cancel it.
  • The provision of reporting data to show power usage and allow calculation of power savings and highlight high use devices.
  • The ability to allow power saving metric information to be displayed to the user to help encourage user participation in ‘green’ policies.
  • A more intuitive central management console.

How to

1. Can I run one off tasks that do not interfere with my Powerwise Profiles?

As well as configuring Powerwise Profiles to automatically control power management, targeted tasks can be run. There are tasks for Lock Computer, Display off, Restart, Shutdown, Wake up, as well as Install and Remove Agent.

2. Can one off tasks be scheduled?

Tasks can be run immediately or scheduled.

3. How do I use different Profiles for different computers?

You can define many different Powerwise Profiles, and these can be assigned to any target machine. Each target machine can only have one profile assigned at any one time. Assigning profiles to large number of computers is made easier using Groups.

If you have been unable to locate your answer in the frequently asked questions please submit your support request here